COVID-19 News & Temporary Operational Changes
As a consequence of the coronavirus pandemic, we have had to implement some temporary changes to our operational procedure. These are to ensure the safety of both our guests and our staff. We will continue to update this page to ensure all relevant information is available to guests at all times:
- We reopened on 4 July 2020.
- If you made your booking before 15 April 2020, or if your scheduled stay starts before 1 August 2020, assuming we are open, we are unable to transfer or refund your deposit. However, if you cancel and we manage to re-let your cottage, we will refund your deposit minus any discounts we have to offer to get a new booking.
- If you made your booking after 15 April 2020 for stays on or after 1 August 2020, your booking includes cancellation insurance. This means you can cancel for any reason between two and 60 days before your arrival and receive a full refund of money paid within one week of your scheduled stay. If you cancel more than 60 days or less than two days before arrival, we cannot offer you any refund or transferral of your booking unfortunately.
- We will require names and contact numbers for all guests (not just lead bookers). This will be collected via email prior to arrival. We will not use these details for anything other than if we need it for track and trace purposes related to COVID-19.
- We will require the lead guest to confirm before arrival that none of the guests are showing none of the symptoms of coronavirus (fever, dry persistent cough, loss of taste or smell).
- We like to extend a warm welcome to all of our guests at Beech Farm. The first time guests arrive, we like to be able to show them round the site and their cottage to ensure they know where everything is and how everything works. We will still endeavour to be on site when you arrive and to offer you a socially distanced smile, but we will not be able to offer you a personal tour. Consequently, in our pre-arrival information, we will email you with instructions on where the pertinent things are (both on site and in your cottage).
- Temporarily, check-in will be from 4pm and check-out by 9:30am. We kindly ask guests to respect this to enable us to ensure the cottages are 'Covid-secure' for our next guests.
- We currently ask our guests to open windows when they check-out, to leave the keys on the hooks inside the cottage, and to put all used bedding and towels in laundry bags which we will provide.
- We appreciate that the two items above are an imposition to our guests so we don't ask lightly. It does however enable us to follow procedures ensuring the safety of yourselves, future guests and our staff.
- We pride ourselves on the cleanliness of our cottages and we never compromise on this. However, there are some changes to our changeovers that we will be implementing during the pandemic:
- We operate in an eco-friendly manner at Beech Farm and try to use environentally-friendly cleaning products. In the short term however, we will be replacing our sanitising products with those which meet the WHO guidelines for fighting coronavirus.
- During cleaning, we will ensure that all common 'touchpoints' - eg door handles, light switches, remote controls, keys, kitchen surfaces etc - are sanitised thoroughly at the end of the cleaning shift.
- 'Fogging' - we have bought a fogging machine that enables us to disinfect curtains, sofas and chairs. This will be done in every cottage at every changeover.
- We have conducted a thorough risk assessment using guidelines produced by the Government and relevant professional trade associations to form a new rigorous set of cleaning protocols. We would not reopen if we were not confident that we could do so in a safe way.
- The pool is open, but with private pre-booked sessions only.
- Historically guests are able to use the pool whenever they want at Beech Farm. However for the foreseeable future, all cottages will be allocated a one-hour session every day. This enables us to manage guest numbers and the cleanliness of the pool building safely.
- Please note that this does mean that not every cottage will necessarily get to swim on the day they arrive and unfortunately nobody will get t0 swim on the day they depart.
- On Saturdays up to and including 5 September, we will have a slight change to this on Saturdays when we have 'mass arrivals'. On these days, we will have an open session where guests can swim if there is nobody from another cottage using the facilities. We are therefore asking guests to limit sessions on this day to 30 minutes so as many people get the chance to have a swim when they first arrive (and as many children as possible can expend their excited energy!). On Saturday, the last guests should leave the pool by 9pm.
- We reserve the right to change the policy around the use of the pool as we learn what delivers the best overall guest experience (in our opinion).
- A full schedule of slots will be emailed to all guests with their pre-arrival information.
- Each cottage will have their sessions split across all times of the day (between 9am and 7pm). We will try to help facilitate changes if required with swapping sessions, but this relies on other guests wanting to change too so is not guaranteed.
- We ask guests to come to the pool building 'beach-ready'. Guests should shower and change in the cottages before going to the pool and not use these facilities in the building (all of the cottages are a very short walk away from the pool building).
- The toilet in the pool building should also not be used.
- We usually have a supply of pool toys and swimming aids for use during people's stays. These have had to be temporarily removed but we have a small stock available for purchase and you are welcome to bring your own. If you do use your own toys, please remove them from the pool building after use as they obviously should not be used by people from a different group.
- The sauna is within the pool building so can only be used during your allocated sessions.
- Sheep, goat and chicken feeding will continue with guests. To avoid unnecessary social interaction between guests, sessions will be scheduled and 'by appointment only'. There will be two morning sessions (9am and 9:20am) and one afternoon session (approx 5:00pm but could be changed) every day until the end of August. We will continue with this at the start of September but trial different options to see what works best as we move out of the school holidays.
- The number of sessions you are able to attend will depend on demand but you will have at least one for a weekend booking and at least two for a week-long booking.
- We can still arrange 'farming chores' in addition to the above if guests are particularly keen on getting involved with the animals. This is certainly not glamorous, and neither is it expected. Examples of what we do include mucking out the chickens.
- Guinea pig feeding/handling sessions are temporarily suspended. It is impossible to do this without close contact with Beech Farm staff unfortunately. When social distancing guidelines change, we will revisit this.
- We will ask whether you are interested in animal feeding sessions when we contact you with your pre-arrival information. From there we will draw up a schedule for your stay.
- We will supply sanitised table tennis equipment to borrow upon request. Please keep this for the duration of your stay and leave it in your cottage when you depart.
- There is now a sanitising station near the table tennis table in the walled garden so guests can sanitise the table and the barbecues which are stored nearby.
- Please wash your hands before and after use using the hand washing station by the stable, or at the sanitising station at the entrance to the playground, and respect social distancing guidelines.
- Please only one family at a time inside the guest laundry.
- There are sanitising wipes inside for use on the machines.
- All toys, games and DVDs have been removed temporarily as it is impossible to ensure these are adequately sanitised. As soon as guidance changes, we will revisit this.
- Books are still there but we are asking people to put books they have touched into a 'quarantine box'. These will be taken away and then reintroduced once 72 hours have elapsed.
- We have kept the leaflets available but we ask you to take away with you any leaflet you touch.
- All cottages will have a dedicated outdoor eating space during their stay. Regretfully it is not possible for these to always be directly outside your cottage. We kindly ask guests to only use their dedicated outdoor table during their stay.
- We will inform you of where yours is located in your pre-arrival information.
- There is hand washing outside the stable (next to animal feeding and the playground).
- We have set up a sanitising station in the walled garden area, next to the table tennis area. Guests should sanitise the table tennis table and barbecues before use.
- There is also a sanitising station by the entrance to the playground.
- And we have set up a sanitising station in the guest laundry (which also serves as the honesty shop).
- And finally there is sanitiser available outside the office, and in all the cottages.
What is, and what is not inside your cottage?
- The Government advice is that non-essential items are removed from the cottages.
- Consequently, we have temporarily removed hairdryers, welcome folders, board games, decorative cushions and bed throws from the cottages.
- We also have had to temporarily remove the toys, games and DVDs from the guest laundry as well.
- All cottages now have smart TVs so you will be able to access Netflix, Prime, BBC iPlayer etc as well as the Freeview channels. Please remember to log out of any accounts before you leave.
- Welcome folder information will be sent by email before arrival. This will also include a link to the information on the website as well as a page detailing what is open in the nearby area and what is not.
- We usually supply a homemade cake, some tea, coffee, sugar and milk for all guests upon arrival. This will temporarily be supplied inside a bag that more than two days before your arrival so you can be assured that it is 'safe'. The cakes will be temporarily supplied by a local caterer.
- If you require anything like cots, high chairs, stair gates etc, please let us know in advance. This means we can safely put them in your cottage before you arrive and therefore not enter your cottage when you are there.
- If you have any problems in your cottage, you can either contact us on site (we are there every day) or by calling us. However, if there is something that needs to be fixed in the cottage, if possible, we will do this when you are out. We will do this in the safest way possible for both you and ourselves.
We thank you for your understanding.
Graham and Kirsty
Tel: 01751 476612 or 07850 441986